Frequently Asked Questions

You can contact us directly any time but take some time and read through the frequently asked questions on our website. If you have requested a quote already and you have some queries on that quote or your itinerary kindly contact our customer support or travel agent directly.

  • If I book both ways, can you give me a discount?

Please speak to one of our friendly staff to discuss your needs.

  • Can I book a return journey when I book?

Yes, please select this option when you book online. Or call our Booking Line: 0191 466 1090 for a competitive quote.

  • Can I book multiple collections or drop-offs?

Yes. You can book as many ‘vias’ as you need – just let our customer service staff know.

  • My flight is delayed. Will you charge me extra?

We monitor flight arrivals at all UK airports, so If you provide us with a flight number, you will not be charged extra if your flight is delayed. Please make sure you provide your flight number to the booking operator.

  • How will I know who my driver is?

All our drivers will be given your contact information, so they will call you to meet them in a specific location in the arrivals section.

  • Do you charge waiting times or car park fees?


  • Do you offer a ‘Meet and Greet’ service?

Meet and greet services may include an extra charge. Please call our Booking Line: 0191 466 1090 for a competitive quote.

  • Does your company supply booster seats or child seats?

Yes we can – phone us to discuss your needs.

  • How much luggage can I carry in your vehicles?

Please refer to our booking page. If you cannot find the answer you need, please contact us with your question.

  • How do I set up a corporate account?

We would be delighted to set up a corporate account. Contact us via our online form or call us on 0191 466 1090 for a competitive quote.

  • How do I praise a driver or make a complaint about a driver?

Please contact us and tell us the date, time, driver name and booking reference and we will investigate and get back to you.

  • Are your drivers qualified and regulated?

All drivers working for our company are fully qualified and registered with the local licencing authority.